Our delivery process explained

For security purposes we will only deliver to the card holder’s address.

All orders placed will be processed within 4 working hours and will be delivered as per the confirmed delivery date between 8am and 6.30pm provided no additional security checks are required and all stock items are available. Standard delivery for those products available from stock are on an estimated 5-10 working day delivery schedule, this aproximation can vary depending on your location and quantity of each purchase. For those products which are not immediately available from stock, an approximate availability will be advised when we contact you to confirm your order acceptance. You will be notified when your order is ready for delivery. (A working day is any day other than weekends and bank or other public holidays).If delivery cannot be made to your address for reasons under the Supplier´s control the Supplier will inform you as soon as possible.

If you deliberately fail to take delivery of the goods (other than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may:

• charge you for re-delivery
• store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
• sell the goods at the best readily obtainable price and either (a), where you have not already paid for the goods in question, charge you for any shortfall below the price you agreed to pay for the goods or (b), where you have already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.

If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier at your own cost. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you of any delay as soon as possible and will give you the option of cancelling your order at this point.

Deliveries are made via courier companies to the “kerb side”. Unfortunately due to insurance guidelines, drivers are not responsible to take goods into your home. Therefore, please arrange for adequate help at the time of delivery. (Please be aware some goods can weigh in excess of 25 Kilos)

Requests for estimated time of arrival on the day of delivery are strictly at the courier’s discretion. We cannot insist on a courier contacting you to advise delivery times, we can only request this.

Please inspect all goods immediately on delivery. This means checking trims, glancing over (but NOT opening) orders for visible damage. If the package appears to be damaged and/or the incorrect product has been sent, then please refuse the delivery then contact us immediately on 01603 62 22 61. If the delivery is incomplete on arrival only sign for the products you have received. Failure to do so may affect any warranty claims that you make thereafter. Claims will not be accepted for damaged/missing goods if the driver’s ticket is not signed accordingly.

Door Supplies Online does not accept liability for any costs you incur due to a late delivery. We recommend that you do not book installers until you have received your goods.