If you ordered the wrong size or product, you may return it in its original condition.

• Return costs are your responsibility.
• We can arrange the collection and delivery of the correct items with our courier for a collection charge.
• If you return goods yourself, please use a fully insured courier service.
• Items returned damaged or not in the agreed condition will not be eligible for a refund.
• If your order has already been dispatched, further charges may apply.

If your order arrives damaged or faulty, we will organise a free return or replacement.

• Inspect all items on arrival.
• Report any damages within 3 days of delivery.
• Do not work on or install faulty/damaged products.

We will require photos sent to us via email to process the claim quickly. (Please send it to returns@doorsuppliesonline.co.uk)

Timber products: natural shade, tone, and grain variations are a characteristic of wood and not a fault.

• Damages due to misuse, alteration, or negligence are not covered.
• Refunds are offered only if a replacement is not arranged. Products must be returned before a refund can be processed.

• Made-to-order or bespoke items cannot be returned or cancelled once manufactured.
• These items are clearly marked in their product descriptions.
• If bespoke items arrive damaged, we will arrange a replacement at no cost.